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Hunt Of Hounds Terms And Conditions

Purchases made and products sold from Hunt Of Hounds (and HuntOfHounds.com) are bound by the Hunt Of Hounds Terms And Conditions. Please read the following sections carefully. If you have any questions, please contact us.

∇ All our pieces are finished to the greatest quality, however, sterling silver, patina (blackened sterling silver), and gold plated jewellery will tarnish and discolour over time.

∇ Hunt Of Hounds provides ‘care cards’ to help customers increase the longevity of each piece.

∇ Remember, gemstones and crystals are fragile too. Hunt Of Hounds does not guarantee the durability of the stones against cracks, chips, or breaks. Take caution when wearing pieces that contain stones or crystals as they may be damaged when dropped, banged, bumped, etc.

∇ We do our best to represent the products on this site as accurately and with as much information as possible.

∇ Please note that colours and finishes on products may be slightly different in person due to lighting conditions, sheen, and screen brightness.

∇ Hunt Of Hounds products are hand-made from materials that will wear, tarnish, scuff, and scratch over time. These occurrences should be seen as a natural part of owning your item, giving each piece a history and uniqueness.

∇ Hunt Of Hounds accepts no responsibility for scuffs, scratches, chips, tarnish, discolouration, or breakage as a result of usage. Hunt Of Hounds does not accept responsibility for maintenance or providing maintenance instructions for your item. Please contact a professional to inquire about repairs or service of your item.

∇ If you are unsure about the product information on the site, please contact us BEFORE making your purchase. We will do our best to assist you.

∇ Hunt Of Hounds does not accept responsibility for ordering mistakes or misunderstandings made by the customer/buyer. This includes, but is not limited to, size, colour, shape, clarity, finishing, materials, etc. For further information on our products, please contact us.

∇ Hunt Of Hounds does not accept responsibility for incorrect size purchase. For help sizing your ring, please see here, or contact us for assistance.

Cancellations

∇ A purchase CAN NOT be cancelled after payment has been received. Orders can be cancelled prior to payment via email or by logging into the “My Account” section of the website.

∇ Hunt Of Hounds does our best to ship your item promptly. Please allow up to 15 business days after placing your order to receive your item. NOTE: Regional holidays may affect the shipping and delivery schedule.

∇ Orders are sent via Canada Post. Most regional orders will be received within 10 days. A tracking number for your order is available upon request. If you do not receive your order within 10 business days, please email store@huntofhounds.com.

IMPORTANT!

∇ We make an effort to wrap and package your order securely.

∇ Hunt Of Hounds does not accept responsibility for orders/packages after they has been shipped. Hunt of Hounds will assist in tracking packages, however it is the duty of the customer to contact and follow up with the delivery service.

∇ Hunt Of Hounds does not accept responsibility for damage, loss, or theft of your package after it has been shipped.

∇ Hunt Of Hounds does not accept responsibility for failure to deliver your order due to incorrect shipping information.

IN BRIEF:

∇ Hunt Of Hounds does not accept returns.
∇ Hunt Of Hounds does not issue refunds.
∇ Hunt Of Hounds does not accept exchanges.

MORE INFORMATION:

Defects and Manufacturing Error

∇ Hunt Of Hounds accepts responsibility for defects or production errors up to 48 hours after the product is received. If an item is found to be defective as a result of a manufacturing error, we will negotiate a course of further action with the customer. Hunt Of Hounds asks that 2 photographs and a description of the defected item be submitted via email.

∇ Hunt Of Hounds will repair defective items. If the defective item is found to be beyond repair, Hunt Of Hounds will replace the item with a new product of the same style, size, material, finish, and gemstone.

Sale Items

∇ Sale and discounted items are sold ‘as is’. If the product is found to be defective, Hunt Of Hounds does not guarantee the repair or replacement of the item.

∇ When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

∇ When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

∇ Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You may opt-out at any time by following ‘unsubscribe’ instructions, or by contacting store@huntofhounds.com

∇ We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

We do not store any credit card information such as card number, on our site or in our records. Credit card and PayPal payments are processed via a secured third-party connection to PayPal. When you choose the PayPal payment gateway, you are taken to a secured webpage where you are asked to enter your information. This information is used by PayPal to process your payment. We do not receive any of your credit card or PayPal details, we only receive proof of payment.

∇ However, certain third-party service providers, such as PayPal and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at store@huntofhounds.com.